Refund policy
Last updated: 19 September 2026
Damaged, faulty or incorrect goods
If an order arrives damaged, faulty or incorrect, contact contact@3deehive.com as soon as reasonably possible with the order number, a description and, if useful, photographs. Reporting promptly helps us investigate carrier damage, but a 14-day reporting request does not remove statutory rights. Where goods do not conform to the contract, the legally appropriate remedy is provided without charge, including reasonable return costs where a return is required.
14-day right of withdrawal
A consumer may withdraw from an online purchase without giving a reason within 14 days after the day the goods are received. Send an unambiguous statement to 3DeeHive by email or post before the withdrawal period expires. You may use the model withdrawal form, but it is not mandatory.
Return process
- Notify us within 14 days. Email contact@3deehive.com or send the model withdrawal form within 14 days after the day you receive the order. Include your order number so we can identify the return.
- Send the goods within the following 14 days. After notifying us, return the goods without undue delay and no later than 14 days after your notice. Package all returned items and components securely and keep proof of postage.
- Inspection and refund. We inspect the return and will explain any applicable deduction. The refund is due no later than 14 days after we receive your withdrawal notice, but we may wait until we receive the goods or you provide evidence that they were sent back, whichever occurs first.
Return shipping costs
For a change-of-mind return under the right of withdrawal, the customer pays the direct cost of return postage and suitable return packaging. 3DeeHive does not reimburse those return-shipping costs or provide a prepaid return label unless we agree otherwise in writing. Purchasing the product for the wrong or an incompatible cistern is also treated as a change-of-mind return when the compatibility information supplied by 3DeeHive was accurate and clearly disclosed. This does not apply when goods are damaged, faulty or incorrect; contact us first so we can arrange the appropriate remedy without charge.
Inspection and deductions for diminished value
You may open the package and inspect the product only as necessary to establish its nature, characteristics and functioning—for example, to visually check compatibility and whether installation appears feasible. Ordinary inspection does not result in a deduction.
A deduction may apply only when handling beyond what is necessary has reduced the product's value. Examples include cutting, drilling, sanding, installing, modifying or using the product; scratches, dirt or other avoidable damage; missing components, accessories or templates; or avoidable damage caused by inadequate return packaging. Any deduction is assessed case by case, is limited to the actual diminished value and is not an automatic restocking fee. We will explain the reason and amount if a deduction is made.
If the product was purchased for the wrong or an incompatible cistern, the standard right of withdrawal still applies if the product has only been inspected as described above. The customer pays the direct return costs, and a deduction for diminished value may apply only under the conditions stated above.
Refund amount and method
For a valid withdrawal of the complete order, we refund all payments received for that order, including the cost of the least expensive standard outbound delivery offered. Any additional cost of a premium or express delivery option is not refunded. If only part of an order is returned, the original outbound delivery charge is not refunded.
The refund is made using the original payment method unless expressly agreed otherwise, without additional refund fees.
Return address
3DeeHive
De Biezenhof 6
1069 TW Amsterdam
The Netherlands
Before posting a return, please email contact@3deehive.com so we can identify it quickly.